Our latest team spotlight focuses on Jon Pullar, our Business Development Manager with Rhino Site Systems Limited (RSSL). With over 25 years of experience in National Sales and Business Development, Jon joined RSSL in early 2022 after a promising LinkedIn conversation with the directors sparked his interest in the role.
Since then, he has been pivotal in expanding our offerings for RSSL, particularly after-sales services, repair, and maintenance.
We spoke with Jon to hear more about his journey, the impact of after-sales on customer satisfaction, and his vision for the company’s future.
Can you tell us a bit about your background in business development and how you came to join RSSL?
I’ve worked in National Sales and Business Development for over 25 years. I joined RSSL after a conversation on LinkedIn, which led to me meeting the directors to discuss the new opportunity further.
Since joining in 2022, you’ve taken on a unique role focused on after-sales opportunities. Could you explain what this involves and why it’s essential for RSSL?
After-sales was something not previously explored since Rhino Doors was fundamentally a manufacturer and not seen as a service provider. However, once Rhino evolved as a group (REGL) and RSSL was formed, it was essential to develop customer awareness that we offered more than just a product from within the group.
Since product orders largely came through construction companies contracted on new business projects, RSSL essentially had to introduce itself to both contractors and the end users at site. Construction companies contracted to complete projects requiring Rhino doors handover all aspects of building construction and maintenance on site with third parties operating at site. This transition in door ownership is where RSSL wish to continue our ongoing association with the products that we have supplied, to ensure long-term performance and reliability.
What were some of the initial goals you set for expanding the after-sales program, and how did you prioritise them?
We initially contacted repeat Rhino Doors clients and introduced RSSL as an associated company within the group offering ongoing service support beyond the manufacturer’s warranty, which had not previously been promoted. We also made these clients aware that RSSL would look to provide service to other door types they may have where we had the knowledge and experience.
How has your role evolved, especially as you began offering repair and maintenance services for doors from other manufacturers?
Once Rhino Engineering Group had given consent to offer non-Rhino products through RSSL, this opened the opportunity to promote a broader range of services as a business than we previously provided. Rhino clients now have more comprehensive options to fulfil their door requirements that we would have previously declined. Being able to offer additional products has enabled RSSL to register with supply chains of larger companies, listing a more comprehensive product range and therefore being considered for new projects that we would have otherwise not been given an opportunity. Contracts have been won on the back of these new associations with other manufacturers and open the door to future contracts when these are required.
The addition of supply and installation projects to your portfolio sounds exciting! Could you tell us more about how this expansion benefits RSSL and your clients?
This has a twofold benefit: clients have greater product choice, and RSSL generates additional sales and revenue, strengthening our working relationships with clients.
RSSL has achieved BM Trada accreditation. Can you share why this certification is significant and what it means for your team’s capabilities?
Regulation today means Fire Doors and Fire Door Inspections are quite rightly taken very seriously in the workplace. This is certainly an area of business that will see an ongoing association with clients year on year. Since Fire Regulations are mandatory, business opportunities are more frequent. BM Trada accreditation complements our service package and is a must-have for many of our clients.
In what ways has RSSL expanded its offerings or improved services since you came on board?
RSSL now holds its own accreditations and engages directly with all clients. In the early months of RSSL trading we had difficulty completing some work opportunities due to not having independent construction accreditations despite having completed installations on the sites as Rhino Doors. Now recognised as an independent company of the Rhino Engineering Group with all relevant associations clients can instruct us without any complications. We can also offer a wider range of products and services through our service partners and manufacturers with whom we have established relationships.
What are your biggest goals for the future at RSSL?
Develop sales and service contracts outside the Rhino Group for greater independence while growing our service team to meet client requirements.
Are there any emerging trends in your field that you’re excited to explore or bring to RSSL?
Annual Fire Door Inspections have become a significant market since the Grenfell Disaster and the introduction of new safety regulations. I believe this service area will grow once we have established all our foundations.
Jon’s passion and forward-thinking approach have expanded RSSL’s service offering and strengthened relationships with Rhino clients and new partners across the industry.
From securing BM Trada accreditation to establishing RSSL as an independent, accredited provider within the Rhino Engineering Group, Jon’s contributions have been vital in enhancing RSSL’s capabilities. His work exemplifies our commitment to innovation and excellence, and we’re excited to see RSSL’s future growth with Jon leading the way.
